Listening Skills

 

 Listening Skills from the story "The Boy Who Broke The Bank"

For academic and professional development; 

building relationships and cooperating with 

others need a variety of critical abilities 

and behaviors, including: 

• ·         Connection 
• ·         Contribution
• ·         Communication
• ·         Cooperation
• ·         Conflict Management
• ·         Change Management
• ·         Commitment
• ·         Capable Team

One can more effectively solve problems when truly engage with what someone has to say and gain a greater understanding of their point of view.

The act of putting yourself in another person's shoes to perceive a situation or comprehend a subject is known as perspective-taking. Numerous scientific studies indicate that perspective-taking is essential to human growth and may result in a number of positive results. In professional firms, managers should cultivate listening skills to understand other employee’s point of view especially with those at the bottom of the hierarchy.

Key Active Listening Skills

• Be attentive
• Ask open-ended questions
• Ask interesting and right questions
• Request explanation
• Interpret well
• Reflect to feelings- empathy

Effective listening can help one to become a better student. It also, helps in relation building between customers and clients. Second, effective listening can help become more effective in our interpersonal relationships. Third, effective listening can lead others to perceive one as more intelligent. Lastly, effective listening can help to become a stronger public speaker.

Ruskin Bond’s humorous short story "The Boy Who Broke the Bank" tells the tale of a rumour that caused problems for a bank in the little town of Pipalnagar. The three primary figures in the narrative are Mrs. Srivastava, Sitaram, the washerman's son and Nathu, the sweeper boy.

Nathu, the sweeper boy was neither getting his extra two rupees a month hike nor did receive his salary till the twentieth of the month. He felt that the management is unconcerned with his struggles. His friend, Sitaram, on the other hand, pays attention to his concern, and tries to start looking for another job for him. He speaks about his friend’s problem with Mrs. Srivastava, who was looking for a sweeper person.

Mrs. Srivastava develops her own mistaken understanding of the boy’s intention to leave the back. She casually shares her knowledge with her friend, Mrs. Bhushan, who in turn tells her husband and thus the rumour of the collapse of the bank spreads like wildfire. The manager's inability to listen with empathy to the sweeper boy brings down the bank. There is unnecessary chaos is leading to a law and order problem in the town

Without Nathu knowing it, his innocent and straightforward complaint to the bank about his unpaid wages causes the bank to fail. The story helps us to perceive that, we must pay attention when someone speaks. We can ask queries to get answers if we have any doubts about what someone has said. Beyond the uttered words, we must attempt to comprehend the speaker's thoughts and feelings.

In other words, we need to develop empathy while listening. 

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