Semester 1. Format to Attempt Answers- EXAM SPECIAL

 

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1.   Unit 1. Listening skills - The Boy Who Broke the Bank by Ruskin Bond

Short question answer.            2 marks 

This question is taken from the section listening skills. The story connecting listening skills is ‘The Boy Who Broke the Bank’ by Ruskin Bond. The story reveals that we must look beyond the words being spoken and try to understand what the person is thinking and feeling. In other words, we must learn to listen with empathy. 

•  The skills needed for active listening skills are:
• ·    Connection 
• ·         Contribution
• ·         Communication
• ·         Cooperation
• ·         Conflict Management
• ·         Change Management
• ·         Commitment
• ·         Capable Team

2.     Unit 2. Teamwork  skills - Whitewashing the Fence by Mark Twain

Short question answer.            2 marks 

This question is taken from the section teamwork skills. The story connecting teamwork skills is ‘Whitewashing the Fence’ by Mark Twain. The story is about Tom Sawyer who manages to get out of doing a task set by his aunt Polly as a punishment for disobeying her the day before. Tom was unknowingly able to harness the benefit of teamwork.

The skills needed for team work skills are:

• ·        Collaboration 
• ·         Communication 
• ·         Contribution
• ·         Cooperation
• ·         Conflict Management
• ·         Change Management
• ·         Commitment
• ·         Capable Team

Unit 3.  Emotional Intelligence  skills - My Financial Career by Stephen Leacock

Short question answer.            2 marks 

This question is taken from the section emotional intelligence skills. The story connecting emotional intelligence skills is ‘My Financial Career’ by Stephen Leacock. The present story is about a man who made a mess of a simple bank transaction because he was nervous and afraid of bank officials. If he had emotional intelligence skills, he would have been able to handle the situation in the bank more If you know what hurts yourself, you know what hurts others.

Unit 4.  Problem solving skills - The Look-out Man by Nicolas  Bentley.

Short question answer.            2 marks 

This question is taken from the section problem solving skills. The story connecting problem solving skills is ‘The Look-out Man’ by Nicolas  Bentley. William Morris, who is a 53 year old is the main character of the story. He reads widely and observes people wherever he goes. He also has both interpersonal and intellectual capacity and with good teamwork he was able to solve the problem of the theft at the jewellery store. From the story, we can learn that we need courage, calmness and presence of mind to tackle problems.